JTween's Privacy Policy – Your data is safe with us

Jtween may collect your information in several ways. Each method is explained in detail below:

a) Information you provide directly:

• At registration: full name, date of birth, email address, phone number, and password.
• During KYC verification: a copy of your National ID or passport, and proof of address.
• At the time of payment: mobile banking number and bank account details.
• Support contact records: messages, complaints, and request details.

b) Automatically Collected Information:

• IP address and device information (operating system, browser type).
• Login timestamps, session duration, and activity logs on the platform.
• Betting history, game preferences, and transaction records.
• Information collected from cookies and similar tracking technologies.
• Approximate geographic location (IP-based only).

Jtween uses your information for the following purposes:

If you no longer wish to receive marketing communications, click the "Unsubscribe" link at the bottom of any email or contact us at support@jtween.bet. This will not affect your account services in any way.

Jtween never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, Rocket, and others.
• Identity Verification Providers: With trusted third-party verification agencies to complete the KYC process.
• Legal Authorities: jtween is required to provide information when directed by a valid government or court order.
• Fraud Prevention Agencies: Necessary information shared with international agencies to detect money laundering or fraud.
• Technology Providers: Cloud storage and data analytics providers who are bound by strict confidentiality agreements with jtween.

Jtween uses industry-leading technology and practices to keep your data secure. Our security framework is outlined below:

• 256-Bit SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• AES-256 Storage Encryption: Sensitive data stored in the database is kept in encrypted form.
• Two-Factor Authentication (2FA): Option to enable an extra layer of security on your account.
• Regular Security Audits: Periodic security assessments conducted by independent third-party experts.
• Access Controls: Only authorized personnel can access data, and only to the extent required.
• Firewall & DDoS Protection: Advanced security measures at the server level.

Please keep in mind that no method of transmission over the internet is 100% secure. Always use a strong password and never share it with anyone.

Jtween uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Used for login sessions and security purposes. These cannot be disabled.
• Functional Cookies: To remember your language preferences and site settings.
• Analytics Cookies: To understand which sections of the site are most frequently used.
• Performance Cookies: To monitor site loading speed and detect errors.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to not function properly.

You have the following rights regarding your personal information:

Jtween does not retain your data longer than necessary. Standard retention periods are outlined below:

Once the defined retention period expires, your data is securely deleted or fully anonymized.

Jtween strictly prohibits registration by anyone under the age of 18. We do not knowingly collect or store any information from minors.

• Date of birth is verified at the time of registration.
• Proof of age is mandatory as part of the KYC process.
• If a minor is detected, the account is immediately suspended and all associated data is deleted.

For any questions, complaints, or requests regarding this Privacy Policy, please reach us through the following:

• Email (Privacy): privacy@jtween.bet
• General Support: support@jtween.bet
• Response Time: Within 30 Business Days